HELP with the WPS Computer System:

	Internet Trouble
	eMail Instructions
	Printing Trouble
	Other Computer Troubles

  Internet Trouble:

1. Try clicking on (or manually typing in) one of these web sites: www.EarthLink.net, Slashdot.org.
• If you see legitimate web pages at these sites, then the Internet connection is working.
• If you do NOT get legitimate web pages, or you get an error, then the connection to the Internet is officially down & the WPS Technology Department staff are likely working on it. If it doesn't resolve itself within 10 minutes, please call the WPS Technology Department (x195).
  

  Printing Trouble:

1. Look at the printer that you expect the pages to to come out of.
• If it has any errors (e.g. out of paper, paper jam, etc.), then once you fix them, your document will print.
• If the printer doesn't blink any lights nor does it show any errors on its screen then goto the next step.
  
  
2. Check that you are printing to the right printer?
• To do this, go to the "File" menu and choose the item labeled "Print".
• In the top-center of the window that appears, you will see the name of the printer that your paper will come out of. Be sure that the name that appears on the screen, is the same name that the printer is physically labeled.
• It should say something like "Local Printer", or "FacultyLoungePR", or "Library1PR".
• Click on the button labeled "OK".
• Go to the printer that was listed in the window. If a page does not begin printing after 2 minutes, then goto the next step.
  
  
3. Shutdown & startup the computer.
   
• Many times, this will make Windows start printing immediately.
  
  
4. Print to a different printer:
• To do this, minimize your windows (by clicking on the low black bar "_" in the far upper-right of the blue window frame) and double-click on "SharedFolders".
• Double click on "zNetwork_Printers".
• After about 7 seconds, a list of printers will appear. Click ONCE on the alternate printer that you want to print to. NOTE: You may not have permission to print to all printers listed.
• Go to the "File" menu and choose the item labeled "Install...". NOTE: It might be labeled "Connect...".
• Wait 30 seconds. NOTE: Microsoft Windows gives you NO feedback that anything is going on. However, the computer is connecting to that printer (installing drivers).
• Open the file that you want to print (or maximize the window that you were working in).
• Go to the "File" menu and choose the item labeled "Print".
• At the top of the window that appears, click on black triangle by the name of the printer.
• A list of more that one printer will appear. Pick the new printer name from the list. NOTE: The pritner will be named something like "\\PRINTSERVER\Library1PR".
• Click on the button labeled "OK".
• If the new printer still does not print your work, then call the WPS Technology Department (x195).

  Other Computer Troubles:

1. Is the problem isolated to just the one computer that you are sitting at?
• Try doing the same thing on a different computer. If the problem is on more than one computer in your building, call the Technology Department immediately (x195). If the problem is only on the computer that you are sitting at, then continue to the next step.
  
  
2. Do other programs still function?
• Try clicking on the "Start" menu, point to "Programs", then point to "Accessories", then click on "Calculator".
• Look at the computer. Does the orange hard drive light on the computer blink? Is it on solid? Note these things to aid in diagnosis.
• If the Calculator comes up, then the problem is limited to that program. Try closing that program, then opening it again and trying the operation one last time. If it fails, call the WPS Technology Department (x195).
  
  
3. Does your program still function, but it is not behaving correctly?
• Shut down the computer, then turn it back on.
• If this did not resolve the problem, call the WPS Technology Department (x195).
• If it did solve the problem, there may not be much that the WPS Technology Department can do to prevent it from happening again. There are only a few adjustments that the authors of programs allow us to make.